Return policy

Return & Refund Policy

Effective Date: September 24, 2026

At Cutemingle, we want you to feel comfortable when shopping for your next favorite piece. If an eligible item is not right for you, you may request a return in accordance with this Return & Refund Policy and applicable law.

Please read this policy before placing an order. Important return information, including the return country, return shipping responsibility, estimated return shipping costs, and refund processing time, is also provided on relevant product pages and before checkout.

1. Return Information at a Glance

Before placing an order, please be aware of the following:

Return Country: China

Return Location: Designated return warehouse in Zhuhai, Guangdong, China

Who Pays Return Shipping:
For voluntary returns, the customer is responsible for the return shipping cost.

Estimated International Return Shipping Cost:
Approximately US$25–60, depending on the destination country, parcel weight, parcel dimensions, and carrier.

Refund Processing Time:
After an eligible returned item is received and approved, Cutemingle will process the refund within 7 calendar days.

The time required for the refunded amount to appear in your bank, card, or other payment account may take additional time depending on the relevant payment provider or financial institution.

2. Return Window

For eligible purchases, you may request a return within 7 calendar days after the date you receive the order.

If you wish to return an item, please contact us within this 7-day period.

Customer Service:
Email: service@cutemingle.com
Phone: +86 183 1986 2091

Please provide:

  • Your order number

  • The name used for the order

  • The item or items you wish to return

  • The reason for the return

  • Photos or other information if the return concerns a damaged, defective, or incorrect item

Please contact us before sending any package back.

A return sent without prior contact or return instructions may take longer to process and may create difficulties in identifying the order.

3. Which Items Can Be Returned?

To be eligible for a voluntary return, clothing should generally be in a condition suitable for resale.

The returned item should:

  • Be unworn other than reasonable fitting or inspection

  • Not have been washed

  • Not have been altered

  • Not be stained or damaged

  • Not have strong perfume, cosmetic, smoke, or other unusual odors

  • Not contain pet hair or other signs of use

  • Have original tags or labels attached where applicable

  • Include accessories or additional components supplied with the item, where applicable

You may reasonably inspect and try on clothing to determine its size, fit, and appearance.

However, an item that has been worn, washed, altered, damaged, stained, or otherwise used beyond reasonable inspection may not qualify for a voluntary return, subject to applicable consumer protection law.

4. Who Pays for Return Shipping?

Voluntary Returns

For a voluntary return, including situations such as:

  • You changed your mind

  • You no longer want the item

  • You ordered the wrong size

  • You ordered the wrong color

  • The item does not suit your personal preference

  • You ordered an item by mistake

the customer is responsible for the return shipping cost.

The original standard shipping charge is not converted into a refund or cash credit for a voluntary return.

Because Cutemingle provides free standard shipping on orders, the original outbound shipping cost may not be separately shown as a charge on your order. Free outbound shipping does not mean that international return shipping is free.

5. Return Country

All approved international returns are sent to China.

The designated return-processing location is:

Return Country: China
Return Warehouse:
Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

This is the designated warehouse for processing approved customer returns.

Important

Please do not send a return to our registered office in Yunfu.

Our registered office is:

Yunfu Hengshuo Trading Co., Ltd.
6th Floor, No. 15 Toutang Chengxun 2nd Road,
Yuncheng District, Yunfu City, Guangdong Province, China

The Yunfu address is the company's registered office and business address.

It is not the designated customer return warehouse.

The Zhuhai address is used for approved customer returns and return processing.

Please contact customer service before sending a return so that we can confirm the return instructions for your order.

6. Estimated Return Shipping Cost

For voluntary international returns, the customer is responsible for purchasing return postage.

The actual cost depends on the shipping carrier, service selected, destination country, package weight, package dimensions, and delivery speed.

For a typical lightweight clothing parcel, the following are reasonable estimated return shipping ranges:

Customer Location Estimated Return Shipping Cost to China
United States US$15–35
Canada US$15–35
United Kingdom US$20–40
European Union US$20–40
Australia US$15–35
New Zealand US$15–35
Other destinations Approximately US$15–50

These figures are estimates rather than fixed fees charged by Cutemingle.

The actual amount paid by the customer may be higher or lower depending on the carrier, package size and weight, service level, and destination.

Cutemingle does not control the prices charged by postal services, courier companies, or other shipping providers.

We recommend choosing a tracked shipping service and keeping the shipping receipt and tracking number until the return has been processed and the refund has been completed.

7. Customs, Duties, and Return Shipment Charges

When sending a return to China, the customer is responsible for providing accurate shipping and customs information.

Please do not declare an inaccurate value or describe the parcel incorrectly.

If additional customs duties, taxes, storage charges, brokerage fees, or other charges arise because the return is incorrectly declared or improperly shipped, those charges may be the responsibility of the sender where permitted by applicable law.

If a return is delivered to us with an unexpected charge that must be paid before the parcel can be released, we may contact the customer before accepting or processing the parcel.

8. Defective, Damaged, Incorrect, or Misdescribed Items

A voluntary return is different from a return caused by a problem with the product or order.

Please contact us before returning the item if:

  • The item arrived damaged

  • The item has a manufacturing defect

  • You received the wrong item

  • You received the wrong size due to an error in fulfillment

  • The item is materially different from the product description

Please send photos or other relevant information so that we can review the issue.

Where applicable law requires the seller to bear necessary return transportation costs for a defective, incorrect, or materially non-conforming product, Cutemingle will handle the applicable return shipping costs in accordance with the law and the circumstances of the order.

Customers should not automatically pay for expensive return shipping for a suspected product or fulfillment problem without first contacting us.

9. How to Start a Return

Step 1 — Contact Us

Email:

service@cutemingle.com

Please include your order number and explain why you want to return the item.

Step 2 — Receive Return Instructions

We will review the request and, where the return is eligible, provide the appropriate return instructions.

Step 3 — Send the Return

After receiving return instructions, send the eligible item to the designated return warehouse in:

Zhuhai, Guangdong, China

Use a shipping service appropriate for international returns and retain your tracking information.

Step 4 — Return Inspection

After the parcel arrives, the returned item will be checked to determine whether it meets the applicable return conditions.

Step 5 — Refund

If the return is approved, we will process the applicable refund within 7 calendar days after the return has been received and approved.

10. Return Inspection

Receiving a return package does not automatically mean that the refund has been approved.

After receiving the item, we may check:

  • Whether the returned item corresponds to the order

  • Whether the item is within the applicable return period

  • Whether the item shows signs of use

  • Whether tags and labels remain attached where applicable

  • Whether the item has been washed, altered, damaged, stained, or otherwise used

  • Whether accessories or included components have been returned where applicable

If there is a problem with the returned item, we may contact you using the email address or telephone number associated with your order.

Any assessment will remain subject to applicable consumer protection law.

11. Refund Processing Time

For an approved return, Cutemingle will process the refund within 7 calendar days after the returned item has been received and approved.

Refunds are normally issued to the original payment method used to place the order.

For example:

  • Visa payment → refund to the applicable Visa payment method

  • Mastercard payment → refund to the applicable Mastercard payment method

  • Apple Pay payment → refund through the applicable underlying payment method

  • Google Pay payment → refund through the applicable underlying payment method

After Cutemingle processes the refund, the time required for the money to appear in your account is determined by your bank, card issuer, payment processor, or other financial institution.

Therefore, the 7-calendar-day period refers to Cutemingle's refund processing period, not necessarily the time required for the funds to appear in your account.

12. What Is Refunded?

For an approved voluntary return, the refund normally covers the purchase price of the eligible returned item.

Customer-paid voluntary return shipping is not reimbursed.

For defective, damaged, materially incorrect, or wrongly shipped items, applicable refunds and return transportation costs will be handled according to applicable law and the circumstances of the order.

13. Exchanges

Cutemingle currently recommends returning an eligible item for a refund and placing a new order if you need:

  • A different size

  • A different color

  • A different style

This allows you to order the replacement item without waiting for the original return to be completed.

A new order is subject to the product availability and terms applicable at the time of purchase.

14. Orders with Multiple Items

If you wish to return only part of an order, please clearly identify the item or items you want to return when contacting customer service.

Only eligible returned items that have been received and approved will be included in the applicable refund.

The return shipping cost remains the customer's responsibility for voluntary partial returns.

15. Items That Cannot Be Returned

Subject to applicable law, items may not qualify for a voluntary return where they have been:

  • Washed

  • Worn beyond reasonable fitting or inspection

  • Altered

  • Damaged after delivery

  • Stained

  • Used in a manner that affects resale condition

  • Returned with significant odors or other signs of use

Certain products may also be subject to additional return restrictions where required by their nature or applicable law.

If a specific product has a special return restriction, that restriction will be stated on the relevant product page before purchase.

16. Product Page and Checkout Disclosure

Cutemingle provides important return information before purchase.

On relevant product pages and/or during the checkout process, customers may see a summary such as:

Return Country: China
Return Location: Designated return warehouse in Zhuhai, Guangdong, China
Voluntary Return Shipping: Paid by customer
Estimated International Return Shipping: Approximately US$25–60, depending on destination and parcel characteristics
Refund Processing: Within 7 calendar days after an eligible return is received and approved

The full Return & Refund Policy is available for review before completing an order.

17. Address Responsibilities

For clarity, Cutemingle uses different addresses for different purposes.

Registered Office — Yunfu

Yunfu Hengshuo Trading Co., Ltd.
6th Floor, No. 15 Toutang Chengxun 2nd Road,
Yuncheng District, Yunfu City, Guangdong Province, China

Purpose: Registered office and business address.

This is not the customer return warehouse.

Return Warehouse — Zhuhai

Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

Purpose: Designated warehouse for approved customer returns and return processing.

Customer Service

Email: service@cutemingle.com
Phone: +86 183 1986 2091

Purpose: Customer support for orders, products, shipping, payments, returns, refunds, and other website-related questions.

Customer service contact information does not represent a separate retail store or walk-in location.

18. Important Consumer Rights

This Return & Refund Policy is intended to explain Cutemingle's normal return procedure.

Nothing in this policy is intended to exclude, waive, or restrict any consumer right that cannot legally be excluded or restricted under applicable law.

Where mandatory consumer protection law provides a right or remedy that differs from this policy, the mandatory legal requirement will apply.

19. Changes to This Return Policy

We may update this Return & Refund Policy when our services, return procedures, or applicable legal requirements change.

The latest version will always be posted on this page with the applicable effective date.

20. Contact Us

If you have any questions about a return or refund, please contact us before sending your package.

Yunfu Hengshuo Trading Co., Ltd.

Email: service@cutemingle.com
Phone: +86 183 1986 2091

Registered Office:
6th Floor, No. 15 Toutang Chengxun 2nd Road,
Yuncheng District, Yunfu City, Guangdong Province, China

Designated Return Warehouse:
Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

Website:
https://www.cutemingle.com/