Terms of service

Effective Date: September 24, 2026

Welcome to Cutemingle.

These Terms of Service govern your use of https://www.cutemingle.com/ and purchases made through the website.

Cutemingle is an online women's fashion retailer. We offer a selection of women's clothing, including Dresses, Sets, Jumpsuits & Rompers.

By accessing our website or placing an order, you agree to these Terms of Service, our applicable policies, and the laws applicable to your transaction.

1. Company Information

The website is operated by:

Yunfu Hengshuo Trading Co., Ltd.

Registered Office

6th Floor, No. 15 Toutang Chengxun 2nd Road,
Yuncheng District, Yunfu City, Guangdong Province, China

This is our company's registered office and business address.

It is not our customer return warehouse.

Designated Return Warehouse

Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

This is our designated warehouse for approved customer returns and return processing.

Customer Service

Email: service@cutemingle.com
Phone: +86 183 1986 2091

Our customer service team assists with orders, products, shipping, payments, returns, refunds, and other website-related questions.

Neither address above represents a retail store or walk-in customer service location unless expressly stated otherwise.

2. Our Business Model

Cutemingle is an online retailer.

We offer clothing products for sale through our website. We do not represent ourselves as the manufacturer of every product listed on our website.

Product-specific information, including materials, measurements, colors, fit, care instructions, and other characteristics, is provided on the relevant product page where available.

Individual products may differ in fabric, construction, fit, sizing, and appearance.

Customers should review the product information available on the relevant product page before placing an order.

3. Product Information

We make reasonable efforts to present product information accurately.

However, the appearance of a product may vary slightly depending on:

  • Your monitor or screen

  • Device settings

  • Lighting conditions

  • Photography conditions

  • Individual product characteristics

Measurements provided on product pages are intended to help customers select an appropriate size.

Because clothing fit can vary according to body shape and personal preference, measurements should be reviewed carefully before purchase.

4. Product Prices

Product prices are displayed on the website at the time of purchase.

Prices may change from time to time.

A price change will not change the price of an order that has already been successfully accepted, except where an obvious pricing or technical error requires correction in accordance with applicable law.

If an obvious error affects an order, we may contact the customer before completing or fulfilling the affected order.

5. Placing an Order

When you submit an order, you are requesting to purchase the products selected during checkout.

An order is considered accepted after payment has been successfully authorized and an order confirmation has been issued, subject to applicable law.

We may contact you if:

  • Payment cannot be authorized

  • Shipping information appears incomplete

  • There is a significant technical or pricing error

  • A product becomes unavailable

  • Additional information is reasonably required to process the order

If an order cannot be fulfilled and payment has already been collected, the applicable amount will be refunded in accordance with applicable law.

6. Payment Methods

Cutemingle currently accepts:

  • Google Pay

  • Mastercard

  • Visa

  • Apple Pay

Payment may be processed by third-party payment providers.

Your payment provider may apply its own authentication requirements, terms, fees, currency conversion rates, or security procedures.

Cutemingle does not ask customers to send complete payment card numbers, card security codes, or payment account passwords by email.

7. Shipping

Standard shipping is free on every order, including orders containing only one item.

Our standard estimated delivery time is:

7–15 calendar days after the order has been processed and shipped.

This is an estimated delivery period rather than a guaranteed delivery date.

Delivery may take longer because of circumstances including:

  • Customs clearance

  • Destination-country procedures

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

For full details, please review our Shipping Policy.

8. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Before purchasing, customers should review the return information provided on the relevant product page and during checkout.

For voluntary returns:

Return Country: China

Designated Return Warehouse:
Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

Return Shipping: Paid by the customer for voluntary returns.

Estimated Return Shipping: Approximately US$25–60, depending on destination, parcel weight, dimensions, and carrier.

Refund Processing: Within 7 calendar days after an eligible return is received and approved.

For defective, damaged, materially incorrect, or wrongly shipped products, applicable return and shipping costs will be handled in accordance with applicable law.

Please contact customer service before sending any return.

9. Customer Responsibilities

When placing an order, you are responsible for providing accurate information, including:

  • Name

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Other information reasonably required to process the order

If an incorrect or incomplete address is provided and additional costs arise from address correction, re-delivery, or return, those costs may be the customer's responsibility where permitted by applicable law.

10. Website Use

You may use our website for lawful personal shopping purposes.

You must not:

  • Use the website for unlawful activities

  • Attempt unauthorized access to our systems

  • Interfere with website security or operation

  • Introduce malicious software or harmful code

  • Attempt to obtain another customer's personal information

  • Use website content for unauthorized commercial purposes

  • Misuse payment or order systems

  • Submit false or fraudulent information

We may take reasonable measures to protect our website, customers, and business from misuse.

11. Intellectual Property

Unless otherwise stated, content displayed on the website, including:

  • Website text

  • Logos

  • Graphics

  • Page layouts

  • Product photographs

  • Website design elements

  • Other website materials

may be protected by intellectual property laws.

You may view and use the website for personal shopping purposes.

You may not reproduce, copy, distribute, commercially exploit, or republish website content without appropriate authorization, except where permitted by applicable law.

12. Third-Party Services

We may use third-party services to operate parts of our business, including:

  • Payment processing

  • Shipping

  • Website hosting

  • Security

  • Technical services

  • Customer communications

  • Analytics

Third-party providers may have their own terms and privacy policies.

Your use of a third-party payment or service provider may therefore also be subject to that provider's terms.

13. Website Availability

We aim to keep Cutemingle available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption

  • Free of technical errors

  • Free of security vulnerabilities

  • Compatible with every device or browser

Temporary interruptions may occur due to maintenance, technical problems, security measures, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Cutemingle will not be responsible for losses caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs procedures

  • Government actions

  • Natural disasters

  • Severe weather

  • Transportation interruptions

  • Internet or telecommunications failures

  • Third-party service interruptions

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.

15. Consumer Rights

Nothing in these Terms is intended to remove, waive, or restrict any mandatory consumer rights that apply to you under applicable law.

If applicable law provides a consumer right or remedy that cannot legally be excluded by contract, that right or remedy remains available.

16. Governing Law

These Terms are primarily governed by the laws of the People's Republic of China, without giving effect to conflict-of-law rules that would require the application of another jurisdiction's laws.

Where mandatory consumer protection laws in the customer's country or place of residence apply and cannot legally be waived or restricted by contract, those mandatory rights will remain unaffected.

17. Dispute Resolution

If you have a problem with an order or our services, please contact us first:

service@cutemingle.com

We will review the matter and attempt to resolve the issue through customer service where reasonably possible.

For disputes that cannot be resolved directly, the applicable dispute-resolution process and jurisdiction will be determined in accordance with applicable law, including the governing-law provisions above and any mandatory consumer rights that apply.

18. Changes to These Terms

We may update these Terms of Service when our website, services, business practices, or legal requirements change.

The latest version will be posted on this page with a revised effective date.

Your use of the website after an updated version becomes effective will be subject to the updated Terms to the extent permitted by law.

19. Contact Information

Yunfu Hengshuo Trading Co., Ltd.

Email: service@cutemingle.com
Phone: +86 183 1986 2091

Registered Office:
6th Floor, No. 15 Toutang Chengxun 2nd Road,
Yuncheng District, Yunfu City, Guangdong Province, China

Designated Return Warehouse:
Building 3, No. 1 Fuwan Road, Qianwu Town, Doumen District, Zhuhai, Guangdong Province, China 519170

Website:
https://www.cutemingle.com/

The Yunfu address is the registered office and business address. The Zhuhai address is the designated return-processing location for approved customer returns.